Informational Resources & Guides

The Georgia Department of Corrections (GDC) provides a platform for submitting information requests, inquiries, or support tickets. Follow the steps below to make a request using their official portal:

1. Access the GDC Request Portal

•Visit the GDC support page using the following link: GDC Information Request Portal.

2. Choose the Appropriate Request Type

•On the portal’s homepage, you’ll see categories for different types of inquiries or requests (e.g., public records, inmate information, etc.).

•Select the category that best fits your inquiry to ensure it is directed to the appropriate department.

3. Complete the Request Form

•Once you select a category, a form will appear for you to fill out. Provide the following details:

•Your Name: Enter your full name.

•Contact Information: Provide a valid email address and phone number so GDC can reach you with updates or responses.

•Request Details: Clearly describe the information you are seeking, such as inmate records, facility conditions, or public records.

•Attachments (if applicable): Upload any supporting documents to clarify or support your request.

4. Submit Your Request

•Review the information you’ve entered to ensure it’s accurate and complete.

•Click the Submit button to send your request.

5. Monitor Your Request

•After submission, you will receive a confirmation email or reference number to track your request.

•Use the portal to check the status of your request or provide additional information if needed.

6. Respond to Follow-ups

•If GDC requires further clarification, they may contact you via email or phone. Respond promptly to avoid delays.

Notes:

•Public Records Requests: Requests for public records may be subject to Georgia’s Open Records Act. Be clear and specific in your request to expedite the process.

•Confidential Information: Avoid including sensitive or confidential information unless it is explicitly required and you are authorized to provide it.

This portal simplifies the process of communicating with the GDC and obtaining information, ensuring transparency and efficient service.

The Georgia Department of Corrections (GDC) provides access to its Standard Operating Procedures (SOPs) on its official website. These policies and procedures are available at the following link:

gdc.georgia.gov/organization/about-gdc/policies-and-procedures

On this page, you’ll find a comprehensive library of policies organized by division, including the Administrative & Finance Division, Executive Division, and Inmate Services. This structure makes it easy to locate specific SOPs relevant to your inquiry.

The GDC has an official handbook that they give to prisoners when they arrive in prison.  However this is always a time of confusion and the handbook is just a set of poorly copied pages that often get thrown away long before being read by anyone.  You can read or download a copy of the handbook on our site here: Georgia Prisoner’s Handbook

Need help finding the phone numbers for GDC facilities, or who to talk to.  The GDC Facilities directory can help.  You can access the latest version on the GDC website, or on our site GDC Facilities Directory

 You can also search for a facility.search for a facility.

When a loved one dies in custody, families deserve clear, timely, and compassionate communication. In Georgia, the Department of Corrections (GDC) follows strict procedures designed to ensure that next of kin are notified and that an independent investigation—often including an inquest—is held when required by law. This article outlines your rights and explains the process, citing key state regulations and GDC policies.

1. Notification Responsibility

Who Must Notify?

Under GDC policy, the facility’s Warden or Superintendent—or their designated representative—is responsible for notifying the next of kin when an inmate dies. This responsibility is not delegated to lower-level staff; a high-ranking official must make the call and document the contact (name, time, and details) in the inmate’s record. This requirement is intended to ensure the news is delivered with both authority and compassion [1].

Timeframe and Method

• Prompt Notification: Families must be notified as soon as possible once the inmate’s death is confirmed and identity verified. Although no specific hour-limit is set in the standard operating procedure (SOP), “promptly” is the clear expectation.

• Method of Contact: The initial notification should be made directly by telephone or, if possible, in person. A follow-up written condolence letter is sent later to formally document the details [1,2].

Information Provided

During the initial contact, the Warden or Superintendent is required to relay the following information:

• Inmate’s full name, GDC ID number, race/sex, age and date of birth

• Time and date of death

• Suspected cause of death

• A brief description of the circumstances surrounding the death

If not all details are immediately available, the official should provide the reliable information known at that time [1].

Additional Steps

• Certificate of Death: The facility must provide the next of kin with an official Certificate of Death once it is completed.

• Foreign Nationals: If the deceased was a non-U.S. citizen, the GDC General Counsel is required to notify the appropriate Consulate General within five calendar days. A copy of both the initial notification and consular correspondence is maintained in the inmate’s file [1,2].

2. Inquest Proceedings: Transparency Through a Public Process

Under Georgia law, specific circumstances trigger an inquest proceeding—a public, jury-based inquiry into the death of an inmate.

When Is an Inquest Required?

According to OCGA § 45‑16‑27(2), if an inmate dies unexpectedly without an attending physician or as a result of violence, the elected Coroner is required to hold an inquest proceeding. The process is designed as a “public trial” with a 12-member jury to determine the manner and cause of death [3].

• Mandatory by Law: The Coroner, an elected official whose office is subject to the Open Records Act (OCGA § 50‑18‑70 et al.), must hold the inquest without exception [3].

• Reporting Requirements: OCGA § 45‑16‑32 mandates that the Medical Examiner and Coroner complete a report of the inquiry, maintain these records permanently, and file original reports with the county clerk. Any indication of foul play requires that specimens or samples be sent to a forensic laboratory for analysis, with final lab reports provided to the prosecuting attorney [3].

Why It Matters for Families:

The inquest is a critical safeguard—it is a transparent, public review of the death. Families have the right to learn when the inquest occurred, request copies of the proceedings, and review the investigative file. Importantly, GDC officials do not control the inquest process; it is entirely under the authority of the elected Coroner and the Medical Examiner [3].

3. Autopsy Procedures

When Is an Autopsy Required?

Georgia law and DOC policy require an autopsy in cases where death is sudden, unexplained, violent, or otherwise suspicious.

• Mandatory Autopsies: For deaths resulting from violence, suicide, accidents, or unexpected natural causes, an autopsy is generally performed as part of the inquest process.

• Medical Examiner’s Discretion: The county Coroner or Medical Examiner has the authority to decide whether an autopsy is necessary based on the investigation [4].

Family Rights and Options:

• Requesting an Autopsy: Although families cannot compel a state autopsy if the Medical Examiner deems it unnecessary, they can express concerns and request further investigation.

• Independent Autopsy: If the family disagrees with the decision, they have the right to commission an independent autopsy at their own expense [4].

4. Release of Remains

Under GDC policy and Georgia law (Rule 125‑2‑4‑.20(c)), the body of the deceased inmate must be released to the next of kin or their designated agent within 24 hours of a request—unless a written determination of possible foul play or a legal dispute exists. This ensures that families can promptly make funeral arrangements and obtain closure [1].

5. Special Circumstances and Additional Notifications

For sudden, violent, or unusual deaths, additional notifications and procedures are triggered:

• Multiple Notifications: In such cases, the facility must notify the DOC Commissioner, the county Coroner or Medical Examiner, the State Crime Laboratory Director, and the Georgia Bureau of Investigation (or local Sheriff) immediately.

• Securing the Scene: The death scene is secured and preserved until law enforcement and medical examiners have completed their initial investigations [1].

6. Your Rights and How to Advocate for Transparency

If you have concerns about how an inmate’s death was handled—whether regarding delays in notification, incomplete autopsy reports, or lack of transparency in the inquest process—remember that these records are public. You have the right to request:

• A copy of the inquest proceedings and investigative file from the Coroner’s office.

• The official Certificate of Death.

• Any additional documentation related to the investigation.

Even though the DOC has its own procedures, the Coroner and Medical Examiner operate independently and are subject to public records laws. If families feel that the notification process was not followed or that there is a lack of transparency, you may also consider consulting legal counsel or reaching out to advocacy organizations for assistance [1,2,3,4].

Sources

1. Georgia DOC Standard Operating Procedures (SOP 508.03 “Death of an Offender”) and related DOC policies.

2. Georgia Board of Corrections Rule 125‑2‑4‑.20 (“Death and Interment”).

3. OCGA §§ 45‑16‑27(2) and 45‑16‑32 regarding inquest proceedings and record-keeping.

4. Additional guidelines from SOP 507.04.67 “Offender Death and Mortality Reviews” and related investigative reports (e.g., AJC, 13WMAZ).

By understanding these procedures, families can better advocate for their rights and ensure that the Georgia DOC meets its responsibilities during one of the most difficult times. Transparency, timely notification, and proper investigation are essential to honor the lives of those who have died in custody and to uphold justice for all.