SOP_NUMBER: 104.43-att-2
TITLE: Official Policy Statement - Employee Complaint Resolution Procedure
REFERENCE_CODE: IV012-0001
DIVISION: Administrative & Finance
TOPIC_AREA: 104 Policy-HR Complaint/Resolution/Review
EFFECTIVE_DATE: 2018-05-31
WORD_COUNT: 226
POWERDMS_URL: https://public.powerdms.com/GADOC/documents/140609
URL: https://gps.press/sop-data/104.43-att-2/

SUMMARY:
This policy statement establishes the Georgia Department of Corrections' official stance on employee complaints, affirming that eligible employees have the right to file complaints without fear of retaliation or discrimination. The policy prohibits unlawful discrimination, reprisal, harassment, intimidation, and false information related to the complaint process, with violations subject to disciplinary action up to and including termination. It directs employees to the Agency Complaint Resolution Coordinator for questions and provides contact information and procedures for accessing the full complaint resolution procedure.

KEY_TOPICS: employee complaints, complaint resolution, anti-retaliation, anti-discrimination, reprisal protection, employee grievances, HR complaints, harassment prevention, complaint process, disciplinary action

ATTACHMENTS:
  1. Complaint Form
     URL: https://gps.press/sop-data/104.43-att-1/
  2. Official Policy Statement - Employee Complaint Resolution Procedure
     URL: https://gps.press/sop-data/104.43-att-2/

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FULL TEXT:
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SOP 104.43
Attachment 2

5/31/18

# **OFFICIAL POLICY STATEMENT**


In accordance with State Personnel Board Rule 478-1-.20 and Georgia Department of
Corrections Standard Operating Procedure 104.43 Employee Complaint Resolution Procedure,
it is the policy of the Georgia Department of Corrections [GDC] that every eligible employee
may file a complaint. An otherwise eligible employee who has been notified of termination
shall not be eligible to file a complaint.

Employees shall be free to use the GDC employee complaint resolution procedure without fear
of unlawful discrimination or reprisal. Anyone who intentionally supplies false or misleading
information regarding a complaint or anyone who attempts to or actually does harass,
intimidate, or retaliate against an employee for using this employee complaint resolution
procedure or for providing information regarding a complaint will be subject to disciplinary
action up to and including termination of employment.

Employees wishing to review a copy of GDC's employee complaint resolution procedure may
do so by accessing the GDC PowerDMS link on Captiva or by contacting their local Human
Resources Office. Any questions regarding the complaint process should be directed to the
Agency Complaint Resolution Coordinator at (478) 992-5211 or via mail at:


**Agency Complaint Resolution Coordinator**

**CHRM/Gibson Hall/2** **[nd]** **Floor**

**P. O. Box 1529**
**Forsyth, Georgia 31029**


Retention Schedule: This notice shall be posted on the official bulletin board in all state facilities, centers, units and
offices operating under GDC’s management.