SOP_NUMBER: 104.44
TITLE: Written Reprimand Review Process (Classified Employees)
REFERENCE_CODE: IVO12-0002
DIVISION: Administration & Finance Division (Human Resources)
TOPIC_AREA: 104 Policy-HR Complaint/Resolution/Review
EFFECTIVE_DATE: 2020-01-23
WORD_COUNT: 1740
POWERDMS_URL: https://public.powerdms.com/GADOC/documents/105272
URL: https://gps.press/sop-data/104.44/

SUMMARY:
This policy establishes a formal review process for classified Georgia Department of Corrections employees who wish to challenge a written reprimand or written confirmation of an oral reprimand. Employees must request a review in writing within five work days of receiving the reprimand, and the request is evaluated by a designated Written Reprimand Reviewing Official (WRRO) who can uphold, modify, or remove the reprimand from the employee's record. The policy also encourages informal resolution at the local level before pursuing formal review.

KEY_TOPICS: written reprimand, reprimand review, classified employees, WRRO, complaint resolution, disciplinary action, personnel records, employee grievance, formal review process, reprimand appeal, human resources

ATTACHMENTS:
  1. Notice of Written Reprimand (Attachment 1)
     URL: https://gps.press/sop-data/104.44-att-1/
  2. Designation of Reviewing Official
     URL: https://gps.press/sop-data/104.44-att-2/
  3. Request for Review of Written Reprimand
     URL: https://gps.press/sop-data/104.44-att-3/
  4. Reviewing Official Response - Final Determination Procedures
     URL: https://gps.press/sop-data/104.44-att-4/

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|GEORGIA DEPARTMENT OF CORRECTIONS<br>Standard Operating Procedures|Col2|Col3|
|---|---|---|
|**Policy Name:**Written Reprimand Review Process (Classified Employees)|**Policy Name:**Written Reprimand Review Process (Classified Employees)|**Policy Name:**Written Reprimand Review Process (Classified Employees)|
|**Policy Number:** 104.44|**Effective Date:** 1/23/2020|**Page Number:**1 of 6|
|**Authority:** <br>Commissioner|**Originating Division:** <br>Administration and Finance<br>Division (Human Resources)|**Access Listing:**<br>Level I: All Access|



**I.** **Introduction and Summary:**

This procedure provides an orderly process for reviewing a **classified** employee’s
complaint regarding the receipt of a written reprimand or written confirmation of an
oral reprimand.

**II.** **Authority:**

A. State Personnel Board Rule 478-1-.20, Employee Complaint Resolution

Procedure; and

B. GDC Standard Operating Procedures (SOPs): 104.01, Delegation of Authority;
104.45, Employee Complaint Resolution Procedure; 104.27, Suspension With
Pay and 104.63, Privacy of Personnel Records (Classified Employees).

**III.** **Definitions:**

A. **Appointing Authority (AA)**    - The person authorized by state law to take

employment actions (such as hiring or dismissals) within a state agency. In this
Department, that individual is the Commissioner and any person designated by
the Commissioner pursuant to GDC SOP 104.01 Delegation of Authority.

B. **Classified Employee**    - Means an employee who was in the classified service as

of June 30, 1996, and who has remained in a classified position without a break
in service since that date.

C. **Employee Record**    - The official personnel file (located in the GDC Central

Personnel Office) and the local personnel file (located at the facility).

D. **Field Appointing Authority (FAA)**    - Wardens and individuals specifically

designated by the Commissioner.

E. **Receipt**    - The date and time a document is delivered to the addressee by mail,

facsimile or personal delivery.

F. **Work Day**    - For the purposes of this procedure, a Monday through Friday

business day exclusive of dates designated as State holidays.


|GEORGIA DEPARTMENT OF CORRECTIONS<br>Standard Operating Procedures|Col2|Col3|
|---|---|---|
|**Policy Name:**Written Reprimand Review Process (Classified Employees)|**Policy Name:**Written Reprimand Review Process (Classified Employees)|**Policy Name:**Written Reprimand Review Process (Classified Employees)|
|**Policy Number:** 104.44|**Effective Date:** 1/23/2020|**Page Number:**2 of 6|
|**Authority:** <br>Commissioner|**Originating Division:** <br>Administration and Finance<br>Division (Human Resources)|**Access Listing:**<br>Level I: All Access|



G. **Written Reprimand**    - A written memorandum, letter, or statement issued to an

employee resulting from inappropriate behavior or performance deficiencies.
For purposes of this procedure, this term shall include both written reprimands
and written confirmations of oral reprimands. Attached to every written
reprimand shall be the “Notice of Written Reprimand” (Attachment 1) advising
the employee of their right, upon written request, to a formal review by a WRRO.

H. **Written Reprimand Reviewing Official (WRRO)**    - An individual designated

by the Director, Human Resources to consider classified employees’ requests for
review of a written reprimand. This official shall not be a supervisor of the
employee and shall have the authority to order written reprimands upheld,
modified or removed from employee records upon the Director, Human
Resources’ approval.

**IV.** **Statement of Policy and Applicable Procedures:**

**A.** **Issuing a Reprimand:**


1. A written reprimand is a disciplinary action permanently imposed on an

employee. It is not an adverse action although it requires the same burden of
proof;

2. An AA/Designee and/or a FAA shall issue a reprimand. This helps ensure

continuity and consistency of disciplinary actions. Additionally, an
inappropriately imposed reprimand can interfere with the imposition of an
adverse action for the offense or infraction;

3. A classified employee who receives a written reprimand has the right to a

review by the WRRO. To ensure that all classified employees are aware of
this right, a “Notice of Written Reprimand” (Attachment 1) will be attached
to every reprimand at the time the letter is delivered to the employee; and

4. After a written reprimand is served on a classified employee, it shall be

permanently filed in the Employee’s Record. The Director, Human Resources
may approve a request to remove a properly imposed letter of reprimand
from an employee’s official personnel file, only in exceptional circumstances.


|GEORGIA DEPARTMENT OF CORRECTIONS<br>Standard Operating Procedures|Col2|Col3|
|---|---|---|
|**Policy Name:**Written Reprimand Review Process (Classified Employees)|**Policy Name:**Written Reprimand Review Process (Classified Employees)|**Policy Name:**Written Reprimand Review Process (Classified Employees)|
|**Policy Number:** 104.44|**Effective Date:** 1/23/2020|**Page Number:**3 of 6|
|**Authority:** <br>Commissioner|**Originating Division:** <br>Administration and Finance<br>Division (Human Resources)|**Access Listing:**<br>Level I: All Access|



**B.** **Informal Resolution:**


1. If possible, resolution of disputes regarding written reprimands should take

place at the local level.

2. Classified employees and their respective supervisors are encouraged to make

reasonable attempts to identify the issues/contentions involved and find ways
to resolve disputes before the classified employee makes a “Formal Request
for Review” of the written reprimand.


**NOTE:** No action taken by any party to the reprimand
should prevent the classified employee from meeting any
procedural deadlines.

**C.** **Formal Request for Review:**


1. Classified employees may formally request review of a reprimand. The

employee must request a review in writing to the local HR representative
within five (5) work days of receipt of the written reprimand;


**NOTE:** There is no review process for unclassified
employees.


2. Once notified by the employee that a review is requested, the local HR

representative will send an e-mail message to the Agency Complaint
Resolution Coordinator that includes the employee name, work location,
daytime telephone number, and the date that the written reprimand was
served. Within three (3) work days of notification, the Agency Complaint
Resolution Coordinator will provide the name, work address and fax number
(not voice) for the appointed WRRO by return e-mail message to the local
HR representative;

3. Immediately upon receipt of the information, the local HR representative will

complete a “Designation of Reviewing Official” form (Attachment 2) for the
employee and provide a blank “Request for Review of Written Reprimand”
form (Attachment 3) to the employee;


|GEORGIA DEPARTMENT OF CORRECTIONS<br>Standard Operating Procedures|Col2|Col3|
|---|---|---|
|**Policy Name:**Written Reprimand Review Process (Classified Employees)|**Policy Name:**Written Reprimand Review Process (Classified Employees)|**Policy Name:**Written Reprimand Review Process (Classified Employees)|
|**Policy Number:** 104.44|**Effective Date:** 1/23/2020|**Page Number:**4 of 6|
|**Authority:** <br>Commissioner|**Originating Division:** <br>Administration and Finance<br>Division (Human Resources)|**Access Listing:**<br>Level I: All Access|



4. The local HR representative will immediately e-mail or fax a copy of the

Written Reprimand and the signed “Notice of Written Reprimand”
(Attachment 1) to the WRRO;

5. The employee must submit the “Request for Review of Written Reprimand”

form (Attachment 3) and supporting documentation to the WRRO within five
(5) work days of receipt of the “Designation of Reviewing Official” form
(Attachment 2);


**NOTE:** Employees are prohibited from using work/duty
time for the purpose of preparing requests for review of
reprimands, or gathering supporting documents, unless such
time has been specifically approved by the appropriate
Appointing Authority. Under no circumstances shall any
department staff member be assigned to assist in the
preparation of a request for review, especially if that person
is also a party to the events surrounding the written
reprimand or serving as a designated WRRO. Assistance
given may not include accessing confidential data or
providing clerical support.


6. When several classified employees are being reprimanded for actions

stemming from the same incident, infractions, event, or series of the forgoing,
the same WRRO will be appointed for all those reprimanded;

7. The WRRO shall have the authority to resolve any dispute regarding the

determination of reasonable and necessary time for completing the processing
of any official Written Reprimand Review; and

8. A review request may be withdrawn by the employee at any time in the

process.

**D.** **Appointment of Reviewing Official:**


1. The Director, Human Resources shall maintain responsibility for the

designation/assignment of WRROs;


|GEORGIA DEPARTMENT OF CORRECTIONS<br>Standard Operating Procedures|Col2|Col3|
|---|---|---|
|**Policy Name:**Written Reprimand Review Process (Classified Employees)|**Policy Name:**Written Reprimand Review Process (Classified Employees)|**Policy Name:**Written Reprimand Review Process (Classified Employees)|
|**Policy Number:** 104.44|**Effective Date:** 1/23/2020|**Page Number:**5 of 6|
|**Authority:** <br>Commissioner|**Originating Division:** <br>Administration and Finance<br>Division (Human Resources)|**Access Listing:**<br>Level I: All Access|



2. WRROs shall not be assigned to review reprimands issued by officials who

are in their chain of command; and

3. After the WRRO has been identified and assigned to the request, the local

HR Representative will be provided (within three work days) with the name,
fax number, and mailing address of the appointed Reviewing Official.

**E.** **Reviewing Official’s Response:**


1. Upon receipt of an employee’s “Request for Review of Written Reprimand”

(Attachment 3), the WRRO shall review the request and supporting
documentation. The WRRO may also contact the employee and/or supervisor
to secure additional information, as deemed necessary and appropriate;

2. After reviewing the pertinent information and giving appropriate

consideration to the request for review, the WRRO shall either uphold the
reprimand, direct that the reprimand be modified, or direct that the reprimand
be removed from the employee’s records;


**NOTE:** When overturning or modifying a reprimand, the
WRRO will advise the Appointing Authority.

3. The WRRO shall notify the employee of the final determination via the

WRRO Response form (Attachment 4); and

4. The WRRO’s written response shall be provided to the employee within five

(5) work days of receipt of the employee’s “Request for Review of Written
Reprimand.” The decision of the WRRO is final.

**F.** **Distribution of WRRO’s Response:**


1. The WRRO shall mail the original final determination to the employee. A

copy of the final determination and all corresponding documentation shall be
forwarded to the local HR representative;


|GEORGIA DEPARTMENT OF CORRECTIONS<br>Standard Operating Procedures|Col2|Col3|
|---|---|---|
|**Policy Name:**Written Reprimand Review Process (Classified Employees)|**Policy Name:**Written Reprimand Review Process (Classified Employees)|**Policy Name:**Written Reprimand Review Process (Classified Employees)|
|**Policy Number:** 104.44|**Effective Date:** 1/23/2020|**Page Number:**6 of 6|
|**Authority:** <br>Commissioner|**Originating Division:** <br>Administration and Finance<br>Division (Human Resources)|**Access Listing:**<br>Level I: All Access|



2. If the WRRO directs a modification to the reprimand or removal of the

reprimand from the employee’s records, the local HR representative shall
immediately initiate the actions required by the WRRO’s determination;

3. The local HR representative shall place a copy of the WRRO’s final

determination and corresponding documents in the Employee Record; and

4. The local HR representative shall also forward a copy of the WRRO’s final

determination to the appropriate Regional Director (if applicable).

**V.** **Attachments:**

Attachment 1: Notice of Written Reprimand
Attachment 2: Designation of Reviewing Official
Attachment 3: Request for Review of Written Reprimand
Attachment 4: Reviewing Official Response

**VI.** **Record Retention of Forms Relevant to this Policy:**

Upon completion, Attachments 1, 3 and 4, if reprimand is upheld, shall be retained
permanently in the official and local personnel files, or if relief is granted, retain
permanently in the local personnel file. Attachment 2 shall be retained in the local
personnel file for 45 days.