SOP_NUMBER: 105.10
TITLE: Long Distance Calling
REFERENCE_CODE: IVF02-0007
DIVISION: Executive
TOPIC_AREA: 105 Policy-Information Technology
EFFECTIVE_DATE: 2004-11-01
WORD_COUNT: 351
POWERDMS_URL: https://public.powerdms.com/GADOC/documents/105567
URL: https://gps.press/sop-data/105.10/
SUMMARY:
This policy establishes procedures for requesting and managing long distance telephone services at GDC facilities. All telephone service requests must be submitted in writing to the GDC Telecommunications Business Office, which coordinates with the Georgia Technology Authority. Managers must review monthly phone bills for unusual calling patterns, and employees who make personal long distance calls on state lines must reimburse the state and may face disciplinary action.
KEY_TOPICS: long distance calling, telephone services, telecommunications, phone bill review, personal calls, employee reimbursement, directory assistance, call detail review, phone service requests, GDC Telecommunications Business Office
========================================================================
FULL TEXT:
========================================================================
|GEORGIA DEPARTMENT OF CORRECTIONS
Standard Operating Procedures|Col2|Col3|
|---|---|---|
|**`Functional Area: `**
`Support Services/`
`Telecommunications`|**`Reference Number: `**
`IVF02-0007`|**`Revises`**
**`Previous`**
**`Effective Date:`**
`4/15/04`|
|**`Subject:`**
`Long Distance Calling`|||
|**`Authority:`**
`Donald/ Bell`|**`Effective Date:`**
`11/01/04`|`Page`**`1`**` of`
**`2 `**|
```
I. POLICY:
A. Telephone service for all departmental offices and
facilities will be requested through the GDC
Telecommunications Business Office who will coordinate
the provision of services with the Georgia Technology
Authority.
B. The Georgia Department of Corrections reserves the right
to investigate, retrieve and read any communication or
data composed, transmitted or received through voice
services, online connections and/or stored on their
respective servers.
II. APPLICABILITY:
All GDC personnel.
III. RELATED DIRECTIVES:
OPB Revised Policy on the Acquisition and Use of
Telecommunications Services and Equipment dated July 23, 2004
IV. DEFINITIONS:
None
V. ATTACHMENTS:
None
VI. PROCEDURE:
A. All requests for telephone service will be submitted in
writing to the GDC Telecommunications Business Office.
```
|Functional Area:
Support Services/
Telecommunications|Prev. Eff. Date:
4/15/04|Page 2 of
2|
|---|---|---|
|`Functional Area:`
`Support Services/`
`Telecommunications`|`Effective Date:`
`11/01/04`|`Reference Number:`
`IVF02-0007`|
```
Telecommunications Services for construction trailers
placed at facilities which are located outside of the
perimeter fence may be coordinated by the Engineering
Section directly with the local telephone service
provider.
B. The monthly GTA telephone bill itemizes long distance
telephone and credit card calls.
1. Call detail should be reviewed to check for any
unusual patterns or abuse.
2. Calls to any directory assistance numbers should be
prohibited unless the phone number cannot be
obtained by utilizing other sources such as the
internet web sites such as anywho.com,
whitepages.com or switchboard.com.
C. If discrepancies occur, the section manager should take
necessary action to reconcile the difference. If
personal calls are identified, the agency will collect
the cost of the personal call from the employee and may
take appropriate disciplinary action. Only in an
emergency situation may an employee be permitted to place
a long distance call on a state line. The employee shall
immediately report such a situation to their section
manager. The caller will be required to reimburse the
state for the cost of the call.
```