SOP_NUMBER: 505.03
TITLE: Communications Center Duty Officer Relationship
REFERENCE_CODE: IVF01-0007
DIVISION: Facilities
TOPIC_AREA: 203 Policy-Facilities Reporting/Operations
EFFECTIVE_DATE: 2023-08-22
WORD_COUNT: 408
POWERDMS_URL: https://public.powerdms.com/GADOC/documents/106011
URL: https://gps.press/sop-data/505.03/

SUMMARY:
This policy establishes procedures for identifying and managing duty officers who handle emergencies during non-business hours at GDC facilities. Operating units must maintain rosters of duty officers with contact information and provide guidelines to the Communications Center for handling routine and emergency incidents. All incidents reported to the Communications Center are documented in SCRIBE for executive review.

KEY_TOPICS: duty officer, communications center, emergency response, non-business hours, incident reporting, on-call procedures, roster management, emergency handling, SCRIBE reporting, incident documentation

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|GEORGIA DEPARTMENT OF CORRECTIONS<br>Standard Operating Procedures|Col2|Col3|
|---|---|---|
|**Policy Name:**Communications Center Duty Officer Relationship|**Policy Name:**Communications Center Duty Officer Relationship|**Policy Name:**Communications Center Duty Officer Relationship|
|**Policy Number:** 505.03|**Effective Date:** 8/22/2023|**Page Number:** 1 of 2|
|**Authority:** <br>Commissioner|**Originating Division:** <br>Facilities Division|**Access Listing:**<br>Level I: All Access|


**I.** **Introduction and Summary:**







To establish a roster of duty officers responsible for emergencies during non-business
hours and provide guidelines for handling of routine incidents reported to the Georgia
Department of Corrections (GDC) Communications Center. This Policy is applicable
to the Facilities Division of Georgia Department of Corrections and the Georgia
Department of Community Supervision.

**II.** **Authority:**

A. GDC Standard Operating Procedures (SOPs): 203.03 Incident Reporting and

505.04 Communication Center Information Flow; and

B. ACA Standards: 2-CO-1A-21 and 5-ACI-1A-18.

**III.** **Definitions:** None.

**IV.** **Statement of Policy and Applicable Procedures:**

A. Operational entities utilizing the service of the Communication Center will identify

individuals responsible for handling emergencies during non-business hours.
Guidelines for the duty officer and routine handling of incidents reported to the
Communication Center will be established by the operating unit and provided to
the Communication Center.

B. The senior administrative officer of the applicable unit will establish a roster of

personnel to serve as duty officer for the unit. The roster shall include:


1. Name of Duty Officer.

2. After hours telephone number.

3. Cell phone number.

4. This information will be forwarded to the Communications Center for

appropriate use.


|GEORGIA DEPARTMENT OF CORRECTIONS<br>Standard Operating Procedures|Col2|Col3|
|---|---|---|
|**Policy Name:**Communications Center Duty Officer Relationship|**Policy Name:**Communications Center Duty Officer Relationship|**Policy Name:**Communications Center Duty Officer Relationship|
|**Policy Number:** 505.03|**Effective Date:** 8/22/2023|**Page Number:** 2 of 2|
|**Authority:** <br>Commissioner|**Originating Division:** <br>Facilities Division|**Access Listing:**<br>Level I: All Access|



C. The operating unit will establish duty officer guidelines and provide a copy of

same to the Communication Center.

D. The operating unit will establish guidelines for handling of routine incidents

reported to the Communication Center and provide a copy of same to the
Communication Center and the duty officer.

E. A detailed statement of incidents reported to the Communications Center will be

entered into SCRIBE each business day to produce a summary of incidents that
were reported during the previous 24-hour period. The reports will be populated
in the Emergency Report module of SCRIBE for viewing by executives and
management personnel throughout the GDC statewide.

**V.** **Attachments:** None.

**VI.** **Record Retention of Forms Relevant to this Policy:** None.