SOP 104.43-att-2: Official Policy Statement - Employee Complaint Resolution Procedure

Division:
Administrative & Finance
Effective Date:
May 31, 2018
Reference Code:
IV012-0001
Topic Area:
104 Policy-HR Complaint/Resolution/Review
PowerDMS:
View on PowerDMS
Length:
226 words

Summary

This policy statement establishes the Georgia Department of Corrections' official stance on employee complaints, affirming that eligible employees have the right to file complaints without fear of retaliation or discrimination. The policy prohibits unlawful discrimination, reprisal, harassment, intimidation, and false information related to the complaint process, with violations subject to disciplinary action up to and including termination. It directs employees to the Agency Complaint Resolution Coordinator for questions and provides contact information and procedures for accessing the full complaint resolution procedure.

Key Topics

  • employee complaints
  • complaint resolution
  • anti-retaliation
  • anti-discrimination
  • reprisal protection
  • employee grievances
  • HR complaints
  • harassment prevention
  • complaint process
  • disciplinary action

Full Text

SOP 104.43
Attachment 2

5/31/18

# OFFICIAL POLICY STATEMENT

In accordance with State Personnel Board Rule 478-1-.20 and Georgia Department of
Corrections Standard Operating Procedure 104.43 Employee Complaint Resolution Procedure,
it is the policy of the Georgia Department of Corrections [GDC] that every eligible employee
may file a complaint. An otherwise eligible employee who has been notified of termination
shall not be eligible to file a complaint.

Employees shall be free to use the GDC employee complaint resolution procedure without fear
of unlawful discrimination or reprisal. Anyone who intentionally supplies false or misleading
information regarding a complaint or anyone who attempts to or actually does harass,
intimidate, or retaliate against an employee for using this employee complaint resolution
procedure or for providing information regarding a complaint will be subject to disciplinary
action up to and including termination of employment.

Employees wishing to review a copy of GDC's employee complaint resolution procedure may
do so by accessing the GDC PowerDMS link on Captiva or by contacting their local Human
Resources Office. Any questions regarding the complaint process should be directed to the
Agency Complaint Resolution Coordinator at (478) 992-5211 or via mail at:

Agency Complaint Resolution Coordinator

CHRM/Gibson Hall/2 [nd] Floor

P. O. Box 1529
Forsyth, Georgia 31029

Retention Schedule: This notice shall be posted on the official bulletin board in all state facilities, centers, units and
offices operating under GDC’s management.

Attachments (2)

  1. Complaint Form (174 words)
  2. Official Policy Statement - Employee Complaint Resolution Procedure (226 words)
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