SOP 105.10: Long Distance Calling

Division:
Executive
Effective Date:
November 1, 2004
Reference Code:
IVF02-0007
Topic Area:
105 Policy-Information Technology
PowerDMS:
View on PowerDMS
Length:
351 words

Summary

This policy establishes procedures for requesting and managing long distance telephone services at GDC facilities. All telephone service requests must be submitted in writing to the GDC Telecommunications Business Office, which coordinates with the Georgia Technology Authority. Managers must review monthly phone bills for unusual calling patterns, and employees who make personal long distance calls on state lines must reimburse the state and may face disciplinary action.

Key Topics

  • long distance calling
  • telephone services
  • telecommunications
  • phone bill review
  • personal calls
  • employee reimbursement
  • directory assistance
  • call detail review
  • phone service requests
  • GDC Telecommunications Business Office

Full Text

|GEORGIA DEPARTMENT OF CORRECTIONS
Standard Operating Procedures|Col2|Col3|
|---|---|---|
|`Functional Area: `
`Support Services/`
`Telecommunications`|`Reference Number: `
`IVF02-0007`|`Revises`
`Previous`
`Effective Date:`
`4/15/04`|
|`Subject:`
`Long Distance Calling`|||
|`Authority:`
`Donald/ Bell`|`Effective Date:`
`11/01/04`|`Page``1`` of`
`2 `|

I. POLICY:

   A. Telephone service for all departmental offices and
      facilities will be requested through the GDC
      Telecommunications Business Office who will coordinate
      the provision of services with the Georgia Technology
      Authority.

   B. The Georgia Department of Corrections reserves the right
      to investigate, retrieve and read any communication or
      data composed, transmitted or received through voice
      services, online connections and/or stored on their
      respective servers.

II. APPLICABILITY:

   All GDC personnel.

III. RELATED DIRECTIVES:

   OPB Revised Policy on the Acquisition and Use of
   Telecommunications Services and Equipment dated July 23, 2004

IV. DEFINITIONS:

   None

V. ATTACHMENTS:

   None

VI. PROCEDURE:

   A. All requests for telephone service will be submitted in
      writing to the GDC Telecommunications Business Office.

|Functional Area:
Support Services/
Telecommunications|Prev. Eff. Date:
4/15/04|Page 2 of
2|
|---|---|---|
|`Functional Area:`
`Support Services/`
`Telecommunications`|`Effective Date:`
`11/01/04`|`Reference Number:`
`IVF02-0007`|

   Telecommunications Services for construction trailers
   placed at facilities which are located outside of the
   perimeter fence may be coordinated by the Engineering
   Section directly with the local telephone service
   provider.

B. The monthly GTA telephone bill itemizes long distance
   telephone and credit card calls.

   1. Call detail should be reviewed to check for any
      unusual patterns or abuse.

   2. Calls to any directory assistance numbers should be
      prohibited unless the phone number cannot be
      obtained by utilizing other sources such as the
      internet web sites such as anywho.com,
      whitepages.com or switchboard.com.

C. If discrepancies occur, the section manager should take
   necessary action to reconcile the difference. If
   personal calls are identified, the agency will collect
   the cost of the personal call from the employee and may
   take appropriate disciplinary action. Only in an
   emergency situation may an employee be permitted to place
   a long distance call on a state line. The employee shall
   immediately report such a situation to their section
   manager. The caller will be required to reimburse the
   state for the cost of the call.
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