SOP 409.02.10: Quality Assurance

|GEORGIA DEPARTMENT OF CORRECTIONS
Standard Operating Procedures|Col2|Col3|
|---|---|---|
|`Functional Area: `
`Georgia Correctional`
`Industries`|`Reference Number: `
`VIC01-0001`|`Revises`
`Previous`
`Effective Date:`
`7/30/96`|
|`Subject:`
`Quality Assurance`|||
|`Authority:`
`Wetherington/Watson`|`Effective Date:`
`9/01/01`|`Page``1`` of`
`2 `|

I. POLICY:

   Each Industries operating unit shall have written quality
   assurance controls, which specifies inspection procedures for
   raw materials, goods in process, and finished goods. GCI
   shall measure customer satisfaction and take action to prevent
   non-conformance.

II. APPLICABILITY:

   All GCI Functional Areas

III. RELATED DIRECTIVES:

   CAC/ACA Standard 2-4421-5

IV. DEFINITIONS:

   None

V. ATTACHMENTS:

   None

VI. PROCEDURE:

   A. Quality assurance controls (inspections and
      documentation) will differ within the individual plants.
      The following determinations must be made for each
      product:

|Functional Area:
Georgia Correctional Industries|Prev. Eff. Date:
7/30/96|Page 2 of
2|
|---|---|---|
|`Functional Area:`
`Georgia Correctional Industries`|`Effective Date:`
`9/01/01`|`Reference Number:`
`VIC01-0001`|

   1. The desired requirements of the product design,
      finished product, manufacturing process, raw
      materials, packaging and shipping.

   2. The necessary inspection steps, documentation
      procedures, and the manpower needed to achieve the
      required results.

B. The basic elements upon which the quality control
   programs are to be maintained will include:

   1. Customer Complaint Logs - The Georgia Correctional
      Industries Customer Complaint record-keeping system
      must be strictly followed.

   2. Specifications - Each location must have a complete
      set of specifications covering all raw materials
      required for each product.

   3. In Process Control - There must be a defined
      manufacturing sequence, which includes the critical
      elements of each product.

   4. Final Evaluation - The finished product must be
      evaluated for conformance to specification prior to
      shipment.

   5. Incoming Materials - Incoming materials shall be
      evaluated upon receipt for both quality and
      conformance to the purchase specification.

   6. Inspection Methods/Tests shall be defined and
      personnel (staff and inmates) shall be trained in
      the proper usage.

   7. Quality Assurance Inspectors - Quality assurance
      (inmate workers) will be designated and trained to
      perform checks as required.

   8. Product Delivery - The packaging of finished
      products must be such to insure damage free delivery
      and of an appearance to re-enforce the image of
      quality.

|Functional Area:
Georgia Correctional Industries|Prev. Eff. Date:
7/30/96|Page 2 of
2|
|---|---|---|
|`Functional Area:`
`Georgia Correctional Industries`|`Effective Date:`
`9/01/01`|`Reference Number:`
`VIC01-0001`|

9. Operator Training - There must be a planned and
   well-executed system of training and evaluating
   inmate workers as they are assigned to new jobs.